Spector 360 – Call Center / Contact Center Computer Monitoring Software

The Most Complete Solution Available for Monitoring Agent PC and Internet Activity

Spector 360 enables you to improve Call Center performance and security by centrally monitoring EVERYTHING your agents do on the computer. Automatically RECORD all agent activity. REVIEW using high-level charts and graphs. Quickly ANALYZE trends and patterns. Drill down to INVESTIGATE unproductive behavior. SEARCH for specific details. And REPORT your findings from the convenience of your desktop. (View Dashboard Screenshot)

With Spector 360 you will find out:

Which agents are off-task instead of doing their work
Who is not properly following procedures
In what applications are agents spending the most time
Which agents are spending too much time on simple activities
Who is arriving to work late, leaving early or taking long and frequent breaks
Which skill groups use chat or email the most
Who is copying sensitive company files to CD or USB drives
Which agents are using the most network bandwidth

Just like your Call Recorder does for phone activity, Spector 360’s unmatched recording capabilities capture EVERY detail of what your agents do on the computer. Use Spector 360 along with your Call Recorder to monitor ALL agent activity – on the desktop AND on the phone.

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Top Reasons Call Centers Use Spector 360

Increase Productivity: Spector 360 significantly increases agent time-on-task, performance and adherence to procedure, by detecting and deterring inappropriate and unproductive behavior; and by enabling you to accurately assess network and application use.

Monitor Email and Chat: Spector 360 automatically records EVERY communication channel on the PC, including BOTH SIDES of all chats and instant messages and every email sent or received – even attachments!

Verify Computer-based Transactions: Nearly EVERY Agent Monitoring solution today still focuses on just the phone – offering only screen snapshots for recording computer activity. Spector 360 goes far beyond Call Recorder screen snapshots to help you verify ALL computer-based transactions.

Increase Security and Reduce Fraud: Spector 360 helps stop the theft and leakage of sensitive company information, ensures agent computers are not being used for illegal activities and enables you to collect the proof you need to prosecute or take disciplinary action.

Minimize Training Costs: Spector 360 will increase both efficiency and effectiveness of agent training, by allowing you to record and review agent performance at a level of detail that is simply not possible with ANY other Call Center solution.

Monitor Remote Agents: Spector 360 helps manage performance and security of distributed and home agents, by allowing you to review EVERYTHING they do on the computer from a central location.

Investigate and Document Violations: Use Spector 360 to investigate any agent suspected of engaging in inappropriate, illegal, or unapproved conduct.

Prevent Unacceptable Behavior: Knowing they are constantly being monitored by Spector 360 will actually PREVENT bad behavior – because there is no better deterrent than the fear of being caught.

Comply with Contracts and Regulations: Meet or exceed regulation and contract requirements with Spector 360 by maintaining a detailed record of communications and transactions.